Here at The Dawn we are dedicated to improving our clients’ lives because we believe everyone is important and special – our clients as well as our staff. This attitude has cultivated our warm and friendly work environment where everyone is always ready to lend a helping hand. It makes us look forward to coming into work each day – so if you are a caring and talented professional, we are happy to consider your resume.

Business Process Improvement (BPI) Manager

The Dawn Medical Rehab and Wellness Centre is Asia’s leading residential treatment facility, located in Chiang Mai, with approximately 50 employees who are a broad mix of expats and locals alike. We provide treatment for those struggling with substance abuse and behavioural addiction, as well as mental health issues including trauma, depression, anxiety, and professional burnout.

With the operation having begun since late 2016, The Dawn is currently undergoing a transformation with the aim of simplifying and professionalizing core business processes within the organization. We are currently looking to hire TWO Business Process Improvement Manager positions within our Strategy and Risk team and will report directly to the Head of Strategy and Risk. The position is a 6-month contract based with the potential to go permanent. Candidates are required to be present physically at our office located in Chiang Mai from 09:00 – 18:00 Monday to Friday. We offer attractive contracting rates as well as duty meals free of charge. If you have a strong professional background in Six Sigma Process Management and are interested in exploring a variability of new projects, please submit your CV via [email protected]

Job Responsibilities
The responsibilities of the Business Process Improvement Manager may include the following and other duties may be assigned:

  • Analyze, identify, document all key processes across all functions
  • Create Process Level 1-3 Process Manuals
  • Participate in initial improvement and redesign initiatives (where applicable)
  • Create Dashboards to include KPI’s and Key Controls
  • Set up and facilitate workshops with the relevant subject matter experts (SME ’s)
  • Ensure change management is built in
  • Participate in setting up the overall programme structure

Experience & Competencies

  • Graduate degree preferred
  • Experience in Six Sigma Process Management Techniques
  • Minimum of 5 years BPI experience
  • Detailed familiarity with the DMAIC approach
  • Self-starter who has led BPI projects
  • Ability to work within a team environment
  • Excellent English both written and verbal
  • Health Care Industry experience is not necessary

Location: Hang Dong, Chiang Mai, Thailand
Role Type: Contractor (initially 6 months). Potential to go Permanent.

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Admissions Manager ( Thai / Expat)

Major duties and responsibilities

  1. Receive and respond to incoming calls, emails and other channels from potential clients and family
  2. Exchange information to identify client needs and determine the Company’s ability to meet them.
  3. Identify the best product/service to offer clients and/or family
  4. Provide follow-up information, including templated responses, to clients and family
  5. Plan and make follow-up calls/emails systematically
  6. Arrange an assessment of clients with clinical team
  7. Liaise with the Clinical, Medical and Support departments on the admission process
  8. Keeps management informed by submitting activity and reports. Reports will be daily enquiry logs with weekly and monthly sales reports
  9. Achieve weekly/monthly/annual performance targets
  10. Undertake ongoing skills and development training
  11. Other duties as required by the Sales Director

Qualifications

  • Native English Speaker
  • Age: 28+
  • Knowledge of sales-based database systems
  • Strong sales skills tempered by empathic approach
  • Proficient in relevant office computer software and applications
  • Experience in health care delivery /International Rehabilitation Center/International Hospital or related business experience would be a plus

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Registered Nurse (Thai)

Major duties and responsibilities

  • Managing and executing all nursing duties from clients’ admission to programmed completion
  • Consulting with clinical team members to develop and implement individualized treatment plans
  • Monitoring and administering medications
  • Attending daily morning and evening handovers
  • Documenting patient history, symptoms, assessments, tests, and care according to standard guidelines
  • Maintaining required client records related to assessments, diagnoses and treatments
  • Reviewing patient history, diagnostics, and lab data, and report any abnormalities
  • Educating patient and family on managing injuries and illnesses to ensure a safe and successful discharge

Qualifications

  • Good in English, conversation and writing
  • Bachelors of Science in Nursing
  • Have Thai driver license, good in driving
  • Possible working night shifts
  • Well organised & Good Time Management

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Counsellor/Psychotherapist (Expat)

The Dawn Medical Rehab and Wellness Centre is seeking a psychotherapist to join our multidisciplinary team. The psychotherapist will be responsible for providing direct clinical services to individuals and groups. The psychotherapist will work closely with the clinical team in a collaborative way, presenting cases, and giving and receiving feedback on the clinical work. The psychotherapist will have training and experience in assessment and treatment of trauma, posttraumatic stress disorder, depression, anxiety, and other mental health problems as well as family therapy. The psychotherapist will also be encouraged to engage in professional development by attending trainings and conferences.

Major duties and responsibilities

  • Conduct clinical intake assessments.
  • Provide evidence-based psychotherapy to patients with anxiety, mood, and substance abuse disorders in group and individual settings.
  • Attend weekly clinical, supervision, and administrative meetings.
  • Perform other duties as assigned.

Qualifications

  • Bachelor’s Degree in psychology or related field
  • 3 years of experience as a clinician in a mental health setting
  • Excellent written and oral communication skills
  • Must be highly organized, detail oriented, and reliable

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International Support Service ( Thai/Expat)

Major duties and responsibilities

  • To anticipate client need and handle client inquiries in a helpful and attentive manner.
  • To be knowledgeable on all facts of the company product, including room allocation, treatment rates, relative features and facilities, restaurant outlets and massage and fitness centre.
  • Complete all shift duties as outlined on daily task check list prior to the end of shift.
  • Monitor daily arrivals ensuring all service requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honoured.
  • To greet and acknowledge all client.
  • To welcome all quests in a polite and friendly manner.
  • Coordinate Clinical / admission department for client when required.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Accompany the clients off site when required and on excursion
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all discharge, late discharge, early intake, special requests.
  • Performing cashier related functions like posting charges to client accounts, raising paid out’s.
  • Reports any unusual occurrences or requests to supervisor or Centre Director.
  • Maintains the cleanliness and neatness of the workplace.

Qualifications

  • Thai nationality and Expat
  • At least Bachelor degree in any field.
  • New graduate who taken internship in related field r at least 1 year experience in front office.
  • Good inter-personality skill, outgoing, and friendly.
  • Strong in English communication skill.
  • Strong in problem solving skill, and execution of work.
  • Holding local driving license

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Concierge

Major duties and responsibilities

  • Prepare the schedule and the document for new intake
  • Confirm the room allocation with Facilities Manager for the new intake
  • Collaborate with the kitchen team for food restriction or special request with approval by manager
  • Dealing with customer complaints and suggestion
  • Dealing with the shopping list
  • Dealing with the expenses top up
  • Collaborate with the cashier and the admissions for payment
  • Provide weekly attendance rate report to the Centre Director
  • Collaborate with the wellness team for schedule adjusting when needed
  • Monitor and arrange the visa extension in good time
  • Collaborate with the medical team for TMS scheduling
  • Collaborate with the medical team/ support for transportation arrangement when needed
  • Collaborate with the facilities Manager to ensure that the client’s accommodation is safe and sanitary
  • Report the facilities manager immediately for maintenance and repair

Qualifications

  • Proven experience as concierge; experience in customer service or relevant role is an advantage
  • Polite and confident with a great deal of patience with excellent communication skills
  • Aptitude in resolving issues with a customer-focused orientation
  • Ability in multitasking and time-management
  • Flexibility to respond to a variety of different work situations

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