Privacy Policy
Last updated: November 2025
At The Dawn Wellness Centre and Rehab (“The Dawn,” “we,” “our,” or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visitthedawnrehab.com, contact us, or use our services.
We are committed to handling your data responsibly and in accordance with the highest international privacy standards, including the General Data Protection Regulation (GDPR) and other applicable privacy laws around the world.
1. Who We Are
Data Controller:
The Dawn Wellness Centre and Rehab
Chiang Mai, Thailand
[email protected]
www.thedawnrehab.com
As the data controller, we determine how and why personal data is processed on this website.
2. What Information We Collect
a. Information You Provide Voluntarily
When you reach out through our website, email, or forms, we collect the information you choose to share — typically:
- Name
- Email address
- Phone number (optional)
- Message content or enquiry details
We use this data only to respond to your enquiry and provide the information or services you request.
b. Information Collected Automatically
When you browse our site, we collect basic technical data through cookies and analytics tools, including:
- IP address (anonymised where possible)
- Browser type, version, and device details
- Pages viewed and time spent on the site
We use this information to understand how visitors use our website and to make it more useful and accessible.
3. How We Use Your Information
We use personal data for purposes such as:
- Responding to enquiries and requests
- Analysing website traffic and improving site performance
- Maintaining website security and functionality
- Meeting legal and regulatory obligations
We do not sell or rent your information to third parties.
4. Legal Basis for Processing
Depending on your location, we process your data based on one or more of the following legal grounds:
- Consent: When you voluntarily provide information or accept analytics cookies.
- Legitimate Interest: When processing is needed for security, performance, or user experience improvements.
- Legal Obligation: When required to comply with applicable laws.
5. Use of Google Tools
We use Google Analytics 4 and Google Tag Manager to understand how visitors interact with our website.
- Google Analytics 4 provides anonymised statistics that help us evaluate performance and improve user experience.
- Google Tag Manager helps manage analytics scripts efficiently and does not collect personal data itself.
Learn more about Google’s data practices here: Google Privacy Policy.
6. International Visitors and Data Transfers
As an international treatment centre, our website is accessible worldwide.
Data may be transferred and processed outside your country of residence, including in the United States and Thailand, where we are based.
We ensure appropriate safeguards are in place, such as standard contractual clauses or compliance with international frameworks like the EU–U.S. Data Privacy Framework.
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined here:
- Enquiry data: up to 12 months after the last contact
- Analytics data: according to Google’s anonymisation and retention settings
After these periods, data is securely deleted or anonymised.
8. Your Privacy Rights
Wherever you are, you have the right to:
- Access the information we hold about you
- Request correction or deletion
- Withdraw consent to data processing
- Object to certain types of processing
- File a complaint with your local privacy authority
EU and UK visitors can exercise these rights under the GDPR, and users from other countries may have similar protections under their local laws.
To make a request, please email us at [email protected].
9. Data Security
We use appropriate technical and organisational measures to protect your personal information.
However, no online system is entirely secure, and users share data at their own discretion.
6. Contact Us
For any cookie or privacy-related questions, please contact:
The Dawn Wellness Centre and Rehab
[email protected]
www.thedawnrehab.com